Returns Policy
30 DAY MONEY BACK GUARANTEE
At The Dolls House Boutique we work hard to source toys we are sure kids will love and we want you to be completely satisfied with your purchase. But, we understand that sometimes when you buy products over the internet, what arrives is not completely what you were expecting. If for any reason you are not happy with a product, you may return it to us within 30 days of receipt for a full refund of the goods value. Returns will only be accepted for items that are new and have not been used and are in their original, resalable packaging. Shipping and handling charges are non-refundable.
To request a change of mind return please email customerservice@dollshouseboutique.com.au with your invoice or order number. We'll email you back with a returns reference number and the address to send your product to.
Your return parcel should be sent via registered post so that it can be traced. We're unable to refund items that are lost in the mail. You are responsible for all return postage charges. You'll be refunded for the product once we have received the item back and inspected it. Any item which appears to have been used will be returned back to you and we will be unable to refund your money.
Please allow up to 7 days for returns to be processed.
WARRANTY & DAMAGED / FAULTY PRODUCTS
All items sold by The Dolls House Boutique come with a warranty, either from the manufacturer or their Australian distributor. If your item arrives to you faulty or damaged, please contact our Customer Service within 7 days and we will organise to have the item assessed. Once the item has been declared faulty or damaged by the manufacturer we will arrange for the item to be repaired or replaced, or where this is not possible, issue you with a refund of the purchase price. Please note that the damaged or faulty item must first be returned before the new item is sent out or the purchase price refunded to you.
For warranty claims:
1. Send an email to customerservice@dollshouseboutique.com.au with your name, order number and a detailed description of the fault or damage.
2. Our customer service team will issue you with a returns reference number and the address to send your product to.
3. Once the item has been assessed, we will send you the replacement, or issue a refund.
Please note that our damaged or faulty items returns policy applies only if the product itself is damaged, and does not apply to damaged packaging.
This warranty does not apply if the item has been used in a manner other than its intended purpose, or if the product appears to be damaged through negligence or rough play.
The Dolls House Boutique does not accept any liability for any loss arising from the purchase or use of the product.
